Improving Workforce Productivity through Visibility and Analytics
November 29, 2012
2 p.m. - 3:30 p.m. EST
Presented by OpenConnect
Health plans are challenged by
Federal MLR requirements to lower administrative costs. The largest
controllable costs are the Plans’ cost of labor. How can a health plan better measure the true
productivity of their labor force, gain visibility into the productive and
non-productive time spent, and drive down administrative costs?
As management consultant Peter Drucker once said: “If you can't
measure it, you can't
manage it.” The biggest challenge health plans face with their
administrative staff is understanding and measuring what they are doing on the
computer all day. Customer Service and Administrative personnel spend most of
their time working across numerous different applications, knowledge-bases and
external websites as part of their core daily activities. Tracking time and activity in each of these
various applications is critical to creating best practices, setting compliance
and productivity standards, and improving performance.
Gaining visibility into the
true productivity of your resources is possible. The
Improving Workforce Productivity through Visibility and Analytics webinar
will show you a tool
that provides visibility into employee events and activities, their work
processes and application flow, and provides the metrics necessary to improve
productivity and lower administrative costs. Attendees will learn how this
innovative tool provides easy to use
reports showing employee’s time spent per process and activity, time spent in
each application, top and bottom performers, process efficiency and true
employee productivity. Once you have the
ability to measure, improving productivity is straight forward and easy to
List of Speakers:
Edward M.L. Peters, CEO,
David Parkes, Healthcare
Edward M.L. Peters
M.L. Peters is the Chief Executive Officer of OpenConnect, a published author,
a media commentator and a frequent speaker at industry events. As CEO, Mr. Peters sets the strategic
direction of OpenConnect and oversees worldwide operations. Mr. Peters is the author of numerous
publications ranging from scholarly peer-review journals to The Financial Times. He is also the author of The Paid-for Option, Using Process Intelligence to Close the Healthcare Knowledge Gap.
In it Mr. Peters makes the bold statement that healthcare reform could pay for
itself by applying innovation, technology and evidence based management. Mr. Peters can be contacted at firstname.lastname@example.org.
Parkes has spent his career helping organizations use technology to improve
their operations and customer satisfaction. As senior Healthcare Solution
Executive at OpenConnect, David has helped healthcare insurance companies
improve efficiencies in their processes and workforce while improving customer
satisfaction levels. David is a graduate of Texas A&M University in
College Station with a Bachelor of Business Administration in Management.
The content presented in this webinar is solely attributable to the speaker and does not represent an endorsement by America's Health Insurance Plans (AHIP) of the accuracy of the information presented in the audio conference or any opinion expressed by the speaker.