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AHIP
Conferences

2024 Consumer Experience & Digital Health Forum

Dates:
Sep 24 - 26, 2024
Location:
Nashville, TN

The definitive event where leaders from across the health care industry converge to advance digital health solutions and improve the consumer experience.

Agenda Filters

Sessions

8:00 am – 2:00 pm
, Registration and Information Desk Open

Lobby, Level 1

8:00 am – 3:00 pm
, Luggage Check

Room 107A, Level 1

8:00 am – 9:00 am
, Continental Breakfast

Davidson Ballroom Foyer, Level 1M

8:30 am – 10:00 am
, General Session

  • 8:30 am – 9:15 am, Davidson Ballroom, Level 1M

    HHS Roadmap for Modernizing the Nation’s Digital Health Infrastructure

    ,

    Gain insights from prominent officials into strategic plans to modernize the nation’s digital health infrastructure. Learn about emerging data and technology policy issues and how these initiatives will advance interoperability, enhance data security, and drive innovation to improve health care delivery.

    • Learn more about Alexandra Mugge, MPH
      Alexandra Mugge, MPH
      ,
      Chief Health Informatics Officer, and Director of the Health Informatics and Interoperability Group (HIIG)
      , Centers for Medicare & Medicaid Services (CMS)
    • Learn more about Micky Tripathi, PhD, MPP
      Micky Tripathi, PhD, MPP
      ,
      Assistant Secretary for Technology Policy, National Coordinator for Health Information Technology; Acting Chief Artificial Intelligence Officer
      , U.S. Department of Health and Human Services (HHS)
    • Learn more about Danielle Lloyd, MPH
      Danielle Lloyd, MPH
      ,
      Senior Vice President, Private Market Innovations & Quality Initiatives
      , AHIP
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  • 9:15 am – 10:00 am, Davidson Ballroom, Level 1M

    Innovation Imperatives to Drive Health Transformation

    ,

    Explore the critical innovation imperatives essential for driving transformative change in health care. Gain insights from leading provider and health plan executives, as well as an investor, on their respective innovation agendas. Discover digital health strategies necessary to enhance member experiences and improve health outcomes.

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10:00 am – 1:45 pm
, Exhibit Hall Open

Room 104, Level 1

10:00 am – 10:45 am
, Coffee Break with Solutions Providers

Room 104, Level 1

10:55 am – 12:30 pm
, Concurrent Sessions

  • 10:55 am – 11:40 am
    • Consumer Experience Redefined

      Beyond the Maze: Simplifying Benefits Inquiry Experiences with the Power of AI

      Presented by Simplify Healthcare
      Location
      Room 101 D, Level 1
      Speakers
      Details

      Health insurance members at times have challenges navigating benefit inquiries. Urgent questions like "am I covered?" or "how much will this cost?" often lead to long wait times and conflicting information. Join this session to explore an AI-powered solution that empowers members with real-time information. Learn how a health insurer streamlined benefit inquiries, ensured informed decisions and improved member experience across all channels.

    • Digital Health Strategies for Connected Care

      Synergizing Product and Marketing for Health Plan Digital Success

      Presented by Rx Savings Solutions
      Location
      Room 102, Level 1
      Speakers
      Details

      In today's health care landscape, success for health plans relies on a cohesive digital strategy. In this session, attendees will learn the importance of product and marketing collaboration to create an inclusive digital experience for all stakeholders, including members, providers and the health plan. Gain insights into successful strategies to ensure a seamless digital experience from product development to timely, targeted marketing messages.

    • AI, Data Analytics & Interoperability

      Whole Person Care: Transforming Behavioral Health & Chronic Care Management

      Presented by Lucet
      Location
      Room 101 A, Level 1
      Speakers
      Details

      With historically disparate systems and pathways for medical care and behavioral health care, creating collaborative approaches to whole person care is necessary to develop integrated care models. As agents of delivery of care systems, join this session to explore how tech-enabled services can facilitate collaboration on primary care, specialty care and behavioral health care to deliver better health outcomes for the people we serve.

  • 11:45 am – 12:30 pm
    • Digital Health Strategies for Connected Care

      How to Create a Transformational Relationship with Your Members

      Presented by HealthMine
      Location
      Room 101 A, Level 1
      Speakers
      Details

      Streamlining care team coordination and data integration is essential for delivering a seamless, personalized experience for health plan members. Building trust is the first step—every interaction should be meaningful, clear, and contribute to ongoing data collection for even more tailored future engagements. Discover best practices for guiding members on a holistic care journey while addressing and removing barriers to care.

    • AI, Data Analytics & Interoperability

      The Shift Towards Precision Care for Metabolic Health

      Presented by Verily Life Sciences
      Location
      Room 102, Level 1
      Speaker
      Details

      The metabolic care space has become increasingly complex with new treatment options and expanding use of continuous glucose monitoring. This session will highlight the opportunity to combine AI-powered digital health tools with a clinical care team in order to customize pathways based on member needs. The speakers will share a recently published AI framework for more equitable care delivery, highlighting how it can support resource allocation and enable more precise care.

    • Health Tech Innovation, Trends & Market Disruption

      How AI-Driven Digital Health Is Shaping High-Cost, Complex Condition Management

      Presented by Welldoc
      Location
      Room 101 D, Level 1
      Speakers
      Details

      Enhancements in AI offer an opportunity to reimagine a model for effective care management. Blending digital innovation with personalized, whole-health support and data-driven connections opens the door for improved health outcomes and lower health care costs for payers and consumers. Join this session to explore a tightly integrated, AI-driven pathway to tailored, scalable care management programs.

12:30 pm – 1:45 pm
, Lunch with Solutions Providers

Room 104, Level 1

1:45 pm – 1:45 pm
, Exhibit Hall Closes

1:45 pm – 2:30 pm
, Closing Keynote Session

  • , Davidson Ballroom, Level 1M

    The Power of Innovation, Technology, and Story to Transform Health Care

    ,

    Our closing speaker – a renowned inventor, entrepreneur, author, and philanthropist – will share the inspiring journey of the organization he founded and leads, where bold ideas and unconventional partnerships have fostered groundbreaking solutions in health care and beyond. Learn how to cultivate a culture of creativity and resilience within your organization and gain insights into how storytelling can amplify the impact of technological advancements, turning the impossible into the achievable.

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2:30 pm – 2:30 pm
, Conference Adjourns