2024 Consumer Experience & Digital Health Forum

Dates:: Sep 24 - 26, 2024
Location:: Nashville, TN

Join a dynamic program focused on emerging digital health innovations and novel strategies transforming consumer experience in health care.

Agenda

2:30 pm - 4:30 pm Sep 23 • 2024

2:30 pm – 4:30 pm

Registration and Information Desk Open

9:00 am - 7:30 pm Sep 24 • 2024

9:00 am – 6:10 pm

Registration and Information Desk Open

11:30 am – 12:45 pm

Lunch & Learns

Lunch begins at 11:30; Sessions begin promptly at 12:00 pm
- Lunch & Learn Sessions TBD
  Speaker

1:00 pm – 3:05 pm

Welcome and Opening Sessions

1:00 pm – 1:10 pm,
Welcome
1:10 pm – 1:30 pm,
Championing Consumer-First Health: Leading the Movement for Change
- Learn more about Pat Geraghty
  
  Pat Geraghty
  ,
  President & CEO
  , GuideWell and Florida Blue
1:30 pm – 2:15 pm,
Best in Class Digital Health Engagement – Insights from Disrupters In- and Outside Health Care
- Learn more about Tilak Mandadi, MS
  
  Tilak Mandadi, MS
  ,
  Executive Vice President, Ventures, & Chief Digital, Data, Analytics & Technology Officer
  , CVS Health
2:15 pm – 2:25 pm,
Innovation Spotlight
2:25 pm – 3:05 pm,
Future of Direct-to-Consumer Health Care: Balancing Consumer & Patient Demands
- Learn more about Nworah Ayogu, MD, MBA
  
  Nworah Ayogu, MD, MBA
  ,
  Head of Healthcare Impact
  , Thrive Capital
- Learn more about Narayanan Gopala
  
  Narayanan Gopala
  ,
  Senior Vice President & Chief Digital Officer
  , Kaiser Permanente
- Learn more about Susannah Fox
  
  Susannah Fox
  ,
  Health & Technology Strategist; Author of Rebel Health: A Field Guide to the Patient-Led Revolution in Medical Care
  ,

3:15 pm – 7:30 pm

Exhibit Hall Open

3:15 pm – 3:45 pm

Coffee Break with Solutions Providers

3:55 pm – 6:30 pm

Concurrent Sessions

3:55 pm – 4:40 pm
- Future Directions for Virtual Health – Improving Access to Primary Care and Behavioral Health
  Speaker
  
  Nina Birnbaum, MD, Blue Shield of California
- Implementing AI to Improve Efficiency and Outcomes
  Speaker
  
  Duncan Greenberg, MBA, Oscar Health
4:50 pm – 5:35 pm
- Concurrent Sessions TBD
  Speaker
5:45 pm – 6:30 pm
- Delivering on Mission: Operational Insights from In-Depth Member Research
  Speaker
  
  Cheryl Parquet, Blue Cross and Blue Shield of North Carolina (Blue Cross NC)
- Interoperability Developments and Impact on Payer-Provider Dynamics
  Speaker
  
  Michael Westover, Providence Health Plan

6:30 pm – 7:30 pm

Reception with Solutions Providers

6:45 am - 6:45 pm Sep 25 • 2024

8:00 am – 6:00 pm

Registration and Information Desk Open

8:45 am – 9:45 am

General Session

,
Roadmap for Modernizing the Nation’s Digital Health Infrastructure

10:00 am – 10:45 am

Concurrent Sessions

- Developing a Business Model and ROI for Digital Strategy and Engagement
  Speaker
  
  Rob Scruggs, SCAN Health Plan

10:45 am – 7:00 pm

Exhibit Hall Open

10:45 am – 11:30 am

Coffee Break with Solutions Providers

11:30 am – 12:15 pm

General Session

,
Leveraging Data Analytics to Improve Outcomes & Consumer Experience
- Learn more about Richard Clarke, PhD
  
  Richard Clarke, PhD
  ,
  Chief Analytics Officer
  , Highmark Health
- Learn more about Deven McGraw, JD, MPH, LLM
  
  Deven McGraw, JD, MPH, LLM
  ,
  Chief Regulatory & Privacy Officer
  , Ciitizen Health
- Learn more about Ben Moscovitch
  
  Ben Moscovitch
  ,
  Senior Manager, Healthcare & Life Sciences, Americas
  , AWS Public Policy

12:30 pm – 1:45 pm

Lunch & Learns

1:00 pm – 1:45 pm
Lunch begins at 12:30 pm; Sessions begin promptly at 1:00 pm
- Lunch & Learn Sessions TBD
  Speaker

1:45 pm – 2:30 pm

Dessert Break with Solutions Providers

2:40 pm – 3:10 pm

Peer Connect Sessions

- Assessing the Value of Digital Health Tools
  Speaker
  
  Meg Barron, Peterson Healthcare

3:20 pm – 4:05 pm

Concurrent Sessions

- The Future of Remote Monitoring and Care Delivery in the Home
  Speaker
  
  Mona Siddiqui, MD, Highmark Health

4:15 pm – 5:45 pm

General Session

4:15 pm – 5:00 pm,
Digital Health to Achieve Equity
- Learn more about Pooja Mittal, MD
  
  Pooja Mittal, MD
  ,
  Chief Health Equity Officer
  , Health Net
5:00 pm – 5:10 pm,
Innovation Spotlight
5:10 pm – 5:45 pm,
Stakeholder Perspectives on Driving the Future of Digital Health

5:45 pm – 7:00 pm

Reception with Solutions Providers

6:45 am - 3:15 pm Sep 26 • 2024

8:00 am – 3:15 pm

Registration and Information Desk Open

8:45 am – 9:40 am

General Session

8:45 am – 9:30 am,
Investing in Digital Innovation to Transform Health
- Learn more about Glen Stettin, MD
  
  Glen Stettin, MD
  ,
  Senior Vice President & Chief Innovation Officer
  , Evernorth Health
9:30 am – 9:40 am,
Innovation Spotlight 3

9:40 am – 1:45 pm

Exhibit Hall Open

9:40 am – 10:30 am

Coffee Break with Solutions Providers

10:40 am – 12:20 pm

Concurrent Sessions

10:40 am – 11:25 am
- Concurrent Sessions TBD
  Speaker
11:35 am – 12:20 pm
- Concurrent Sessions TBD
  Speaker

12:30 pm – 1:45 pm

Lunch with Solutions Providers

1:45 pm – 1:45 pm

Exhibit Hall Closes

1:45 pm – 3:15 pm

Closing General Sessions

1:45 pm – 2:30 pm,
Data, Privacy, Cyber Resilience: Strategies for Navigating the New Digital Landscape
- Learn more about Greg Garcia
  
  Greg Garcia
  ,
  Executive Director, Cybersecurity
  , Health Sector Coordinating Council (HSCC)
2:30 pm – 3:15 pm,
The AI Revolution in Medicine: What the Future Holds

Agenda

2:30 pm – 4:30 pm Registration and Information Desk Open

9:00 am – 6:10 pm Registration and Information Desk Open

11:30 am – 12:45 pm Lunch & Learns

Lunch begins at 11:30; Sessions begin promptly at 12:00 pm

1:00 pm – 3:05 pm Welcome and Opening Sessions

Welcome

Championing Consumer-First Health: Leading the Movement for Change

Best in Class Digital Health Engagement – Insights from Disrupters In- and Outside Health Care

Innovation Spotlight

Future of Direct-to-Consumer Health Care: Balancing Consumer & Patient Demands

3:15 pm – 7:30 pm Exhibit Hall Open

3:15 pm – 3:45 pm Coffee Break with Solutions Providers

3:55 pm – 6:30 pm Concurrent Sessions

6:30 pm – 7:30 pm Reception with Solutions Providers

8:00 am – 6:00 pm Registration and Information Desk Open

8:45 am – 9:45 am General Session

Roadmap for Modernizing the Nation’s Digital Health Infrastructure

10:00 am – 10:45 am Concurrent Sessions

10:45 am – 7:00 pm Exhibit Hall Open

10:45 am – 11:30 am Coffee Break with Solutions Providers

11:30 am – 12:15 pm General Session

Leveraging Data Analytics to Improve Outcomes & Consumer Experience

12:30 pm – 1:45 pm Lunch & Learns

Lunch begins at 12:30 pm; Sessions begin promptly at 1:00 pm

1:45 pm – 2:30 pm Dessert Break with Solutions Providers

2:40 pm – 3:10 pm Peer Connect Sessions

3:20 pm – 4:05 pm Concurrent Sessions

4:15 pm – 5:45 pm General Session

Digital Health to Achieve Equity

Innovation Spotlight

Stakeholder Perspectives on Driving the Future of Digital Health

5:45 pm – 7:00 pm Reception with Solutions Providers

8:00 am – 3:15 pm Registration and Information Desk Open

8:45 am – 9:40 am General Session

Investing in Digital Innovation to Transform Health

Innovation Spotlight 3

9:40 am – 1:45 pm Exhibit Hall Open

9:40 am – 10:30 am Coffee Break with Solutions Providers

10:40 am – 12:20 pm Concurrent Sessions

12:30 pm – 1:45 pm Lunch with Solutions Providers

1:45 pm – 1:45 pm Exhibit Hall Closes

1:45 pm – 3:15 pm Closing General Sessions

Data, Privacy, Cyber Resilience: Strategies for Navigating the New Digital Landscape

The AI Revolution in Medicine: What the Future Holds

3:15 pm – 3:15 pm Conference Adjourns

Agenda Filters

Sessions

2:30 pm - 4:30 pm Sep 23 • 2024

2:30 pm – 4:30 pm , Registration and Information Desk Open

9:00 am - 7:30 pm Sep 24 • 2024

9:00 am – 6:10 pm , Registration and Information Desk Open

11:30 am – 12:45 pm , Lunch & Learns

Lunch begins at 11:30; Sessions begin promptly at 12:00 pm

Lunch & Learn Sessions TBD

1:00 pm – 3:05 pm , Welcome and Opening Sessions

Welcome

Championing Consumer-First Health: Leading the Movement for Change

Best in Class Digital Health Engagement – Insights from Disrupters In- and Outside Health Care

Innovation Spotlight

Future of Direct-to-Consumer Health Care: Balancing Consumer & Patient Demands

3:15 pm – 7:30 pm , Exhibit Hall Open

3:15 pm – 3:45 pm , Coffee Break with Solutions Providers

3:55 pm – 6:30 pm , Concurrent Sessions

Future Directions for Virtual Health – Improving Access to Primary Care and Behavioral Health

Implementing AI to Improve Efficiency and Outcomes

Concurrent Sessions TBD

Delivering on Mission: Operational Insights from In-Depth Member Research

Interoperability Developments and Impact on Payer-Provider Dynamics

6:30 pm – 7:30 pm , Reception with Solutions Providers

6:45 am - 6:45 pm Sep 25 • 2024

8:00 am – 6:00 pm , Registration and Information Desk Open

8:45 am – 9:45 am , General Session

Roadmap for Modernizing the Nation’s Digital Health Infrastructure

10:00 am – 10:45 am , Concurrent Sessions

Developing a Business Model and ROI for Digital Strategy and Engagement

10:45 am – 7:00 pm , Exhibit Hall Open

10:45 am – 11:30 am , Coffee Break with Solutions Providers

11:30 am – 12:15 pm , General Session

Leveraging Data Analytics to Improve Outcomes & Consumer Experience

2:30 pm – 4:30 pm

Registration and Information Desk Open

9:00 am – 6:10 pm

Registration and Information Desk Open

11:30 am – 12:45 pm

Lunch & Learns

1:00 pm – 3:05 pm

Welcome and Opening Sessions

3:15 pm – 7:30 pm

Exhibit Hall Open

3:15 pm – 3:45 pm

Coffee Break with Solutions Providers

3:55 pm – 6:30 pm

Concurrent Sessions

6:30 pm – 7:30 pm

Reception with Solutions Providers

8:00 am – 6:00 pm

Registration and Information Desk Open

8:45 am – 9:45 am

General Session

10:00 am – 10:45 am

Concurrent Sessions

10:45 am – 7:00 pm

Exhibit Hall Open

10:45 am – 11:30 am

Coffee Break with Solutions Providers

11:30 am – 12:15 pm

General Session

12:30 pm – 1:45 pm

Lunch & Learns

1:45 pm – 2:30 pm

Dessert Break with Solutions Providers

2:40 pm – 3:10 pm

Peer Connect Sessions

3:20 pm – 4:05 pm

Concurrent Sessions

4:15 pm – 5:45 pm

General Session

5:45 pm – 7:00 pm

Reception with Solutions Providers

8:00 am – 3:15 pm

Registration and Information Desk Open

8:45 am – 9:40 am

General Session

9:40 am – 1:45 pm

Exhibit Hall Open

9:40 am – 10:30 am

Coffee Break with Solutions Providers

10:40 am – 12:20 pm

Concurrent Sessions

12:30 pm – 1:45 pm

Lunch with Solutions Providers

1:45 pm – 1:45 pm

Exhibit Hall Closes

1:45 pm – 3:15 pm

Closing General Sessions

3:15 pm – 3:15 pm

Conference Adjourns

2:30 pm – 4:30 pm

, Registration and Information Desk Open

9:00 am – 6:10 pm

, Registration and Information Desk Open

11:30 am – 12:45 pm

, Lunch & Learns

1:00 pm – 3:05 pm

, Welcome and Opening Sessions

3:15 pm – 7:30 pm

, Exhibit Hall Open

3:15 pm – 3:45 pm

, Coffee Break with Solutions Providers

3:55 pm – 6:30 pm

, Concurrent Sessions

6:30 pm – 7:30 pm

, Reception with Solutions Providers

8:00 am – 6:00 pm

, Registration and Information Desk Open

8:45 am – 9:45 am

, General Session

10:00 am – 10:45 am

, Concurrent Sessions

10:45 am – 7:00 pm

, Exhibit Hall Open

10:45 am – 11:30 am

, Coffee Break with Solutions Providers

11:30 am – 12:15 pm

, General Session

12:30 pm – 1:45 pm

, Lunch & Learns

1:45 pm – 2:30 pm

, Dessert Break with Solutions Providers

2:40 pm – 3:10 pm

, Peer Connect Sessions

3:20 pm – 4:05 pm

, Concurrent Sessions

4:15 pm – 5:45 pm

, General Session

5:45 pm – 7:00 pm

, Reception with Solutions Providers

8:00 am – 3:15 pm

, Registration and Information Desk Open

8:45 am – 9:40 am

, General Session

9:40 am – 1:45 pm

, Exhibit Hall Open

9:40 am – 10:30 am

, Coffee Break with Solutions Providers

10:40 am – 12:20 pm

, Concurrent Sessions

12:30 pm – 1:45 pm

, Lunch with Solutions Providers

1:45 pm – 1:45 pm

, Exhibit Hall Closes

1:45 pm – 3:15 pm

, Closing General Sessions

3:15 pm – 3:15 pm

, Conference Adjourns