While there are a number of opportunities to network and connect with fellow health care leaders at the 2024 Consumer Experience & Digital Health Forum, this year, AHIP is offering an additional high-value option with the Peer Connect series.
Why it matters: These small-group, peer-to-peer discussions provide an opportunity to engage in insightful conversations with other C-suite and VP-level peers and professionals.
The discussions are designed to foster impactful dialogue and collaboration to advance innovation, improve consumer experience, and support a more person-focused, innovative, and affordable health care system.
What’s next: AHIP Digital attendees can choose from four concurrent Peer Connect topics, each diving deep into today’s most critical health care challenges. Attendees will walk away with actionable strategies tailored to their individual focus.
- Transforming CX through Culture — Engage in conversation with Sobrynth’s Ingrid Lindberg, the first person to hold the title of Customer Experience Officer, on ways to positively impact member experience by promoting a consumer-first culture within your organization. Lindberg, a renowned health care pioneer, will talk through the strategies and benefits of culture transformation to an organization's members, employees, and stakeholders.
- Health Equity: Tech-Driven Innovations and Impact — Sit down one-on-one with Howard University’s Michael Crawford for a conversation on strategies for using digital health tools to make a measurable impact in health equity. Crawford, associate dean for Strategy, Outreach, and Innovation at the Howard University College of Medicine, and founder and executive director of the 1867 Health Innovations Project, will share insights on how health plans can use digital health data to identify gaps in care among different demographic groups, as well as strategies to address these gaps.
- Assessing the Value of Digital Health Tools — Attendees will have a unique opportunity to exchange ideas with Peterson Health Technology Institute’s Meg Barron on the innovative health care technologies that improve health and lower costs. Barron, who developed a roadmap of national initiatives for the American Medical Association, will talk through ways to evaluate the ROI for digital health tools and the processes to measure clinical and financial outcomes.
- Leveraging AI through People, Process, and Operations — In what is sure to be a popular discussion, attendees will join Vijay Venkatesan, former Chief Analytics Officer at Horizon Blue Cross Blue Shield of New Jersey, for a conversation on how to harness AI to streamline operations, better manage resources, improve productivity, and achieve efficiencies. This hyper-focused discussion will cover how AI can automate repetitive tasks and administrative processes within health plans and the metrics to measure its impact on productivity and efficiency.
The bottom line: Join us September 24-26 in Nashville, Tennessee, for the 2024 Consumer Experience & Digital Health Forum, and be sure to check out one of the discussions in our Peer Connect series Wednesday at 2:30 p.m.
Lock in the lowest rate and save up to $200 by registering before Aug. 27, 2024. Register online.