Matt Zerr
Director, Customer Experience Operations, Capital District Physicians' Health Plan
With more than 14 years of experience in health care, Matt Zerr currently serves as the Director of Customer Experience Operations at Capital District Physicians’ Health Plan, Inc. (CDPHP®), an award-winning, not-for-profit health plan serving 400,000 members. He is responsible for operationalizing the customer experience strategy and vision into all CDPHP solutions through customer research, journey mapping and active listening. Mr. Zerr holds Bachelor of Science degrees in kinesiology and nutrition from Kansas State University in Manhattan, Kansas. He is a member of Albany Business Review’s 40 Under 40 class of 2020, recognized for his impacts with health and well-being in the greater Capital Region of New York.
