Valerie Thursby
Director, Communications & Customer Experience, Deseret Mutual Benefit Administrators (DMBA)
With more than 35 years in healthcare, communications, and customer experience—and the power behind record-setting participant engagement with multiple third-party service providers, such as RxSS, Navitus, Change Healthcare, and Empower—Valerie Thursby, Director of Communications & Customer Experience at DMBA, offers expert insight into how to reach an audience and give them exactly what they need in exactly the way they need it. A native St. Louisan, she currently lives in Salt Lake City with her daughter, Sarah, and beagle, Rita Jane.
![](https://ahip.imgix.net/headshots/Valerie-Thursby-Photo.jpg?auto=format%2Ccompress&crop=focalpoint&fit=crop&fp-x=0.5051&fp-y=0.4177&h=320&ixlib=php-3.3.1&w=400&s=2667d3dba0e7e484ab9596beefa2c047)