Throughout the healthcare ecosystem — from hospitals and health systems to primary care offices to pharmacies — sensitive information is shared across countless digital systems, resulting in fragmented experiences and data vulnerabilities. It is more important than ever to ensure only the right people access the right systems to safeguard patient information and allow providers and administrators to focus on the care they provide.
Today's healthcare infrastructure doesn't always hold up under pressure. Outdated systems burden patients and administrators with fragmented authentication processes, which manifest in healthcare as redundant patient verification forms, manually intensive paper trails for office staff, and limited access to trustworthy authentication processes for call centers. In some ways, healthcare is experiencing an identity crisis that’s leaving crucial information vulnerable to cyberattacks — and leaving patients confused, tired, and frustrated.