About This Webinar
Superior member experiences are critical to future competitiveness for health insurance plans. Delivering on member experience requires bringing together a complete, data-based picture of patients, providers and interactions and proactively engaging with members and providers across channels. How can health plans focus on the individual needs and outcomes of members while effectively managing operations with an eye to the future? What’s required to leverage automation and integration of core administration operations to drive member satisfaction, engagement and retention?
Digital platforms, automation and AI put the power of data at our fingertips. But it takes more than data and technology to build true engagement and impact outcomes. We’ll dive into bringing data, platforms and processes together efficiently to create an integrated ecosystem that focuses on what matters most – serving members.
Attendees Will Learn About
- Leveraging automation and technology for improved member engagement
- Improving overall service delivery while scaling operations
- Actionable strategies to address engagement bottlenecks and challenges
- How an integrated ecosystem boosts efficiency and outcomes
