About This Webinar
Navigating the complex healthcare ecosystem of tools is extremely complex, and health plans often do not have the necessary easier ways to address this.
With the advent of new technologies like Gen AI there is often discussion about how it eliminates humans from the workforce and especially from the customer service field. In the health care world we have made everything complicated, including customer service. In order for us to simplify health care to our customers we need to simplify it to our advocates who manage these interactions. The webinar will help us understand how an advocate can be helped to manage their interaction better with use of Gen AI.
Attendees Will Learn About
- How new technologies are helping contact center operations manage cost better
- How technology can help agents better navigate the complex health care ecosystem in order to provide a better customer experience and positively impact business outcomes
